Contact

Casa Serena – Communication

For your safety and peace of mind, all communication must take place exclusively through the Airbnb app. This ensures that both you and we are protected under Airbnb’s policies.

💬 Message Us on Airbnb

If you’re having trouble accessing the app or have a critical issue during your stay, please use the Airbnb app's emergency tools or resolution center.

Frequently Asked Questions

  • 1. How can I contact the host?
    All communication must happen via the Airbnb app to ensure protection for both guests and hosts.
  • 2. What are the check-in and check-out times?
    Check-in starts at 3:00 PM, and check-out is by 10:00 AM.
  • 3. Is smoking allowed?
    No. Smoking is not allowed inside the house, garage, patio, or any common areas.
  • 4. Can I bring pets?
    Sorry, pets are not allowed on the property.
  • 5. Is parking available?
    Yes, you have two private parking spots directly in front of the house.
  • 6. How do I access the Wi-Fi?
    Wi-Fi network: CasaSerena | Password: CRpuravida64
  • 7. Is the kitchen fully equipped?
    Yes. You'll find a coffee maker, microwave, oven, stove, blender, toaster, cookware, and utensils.
  • 8. How do I reserve the jacuzzi?
    Jacuzzi use is by reservation only, in 1-hour blocks. Please message us via Airbnb to book your slot.
  • 9. What if I need help during my stay?
    Send us a message through the Airbnb app anytime—we’re here to help.
  • 10. Are there any house rules I should be aware of?
    Yes. Please review the House Rules section of this site before your stay.